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Position:IT Help Desk Technician
Date of Posting:02/02/2010
Branch:Great Falls, MT

We currently have an opening for a IT Help Desk Technician. If you would like more information about this opportunity or would like to apply for this position, please send your resume:

Summary:
This position is responsible for and not limited to:

Assist computer users through the firm with hardware and software questions

Respond in a timely manner to incoming requests, via phone, in person, or email, for assistance

Work under pressure in a multi-tasking environment to support individuals that require quick response to address pressing business needs

Ability to work well with people from different disciplines with varying degrees of technical experience

Ability to troubleshoot computer problems, formulates potential solutions and assist user in resolving the problem in a timely and professional manner

Consistently follow and communicate to Davidson employees the technology standards and policies adopted by the firm

Demonstrate ability to prioritize projects and follow them through until completion

Identify and suggest opportunities for continuous improvement

Work as a team member with other members of the IT Help Desk Team and Field Techs/Regional Support team as well as the other areas of the IT Department

Establish and develop relationships with Davidson personnel throughout the company in order to establish a positive working relationship in which to provide support services

The position requires that the employee be able to lift up to 35 pounds on a consistent basis

May require occasional overnight travel to Davidson Company branch locations

May require occasional evening and weekend work or flexible work schedule; early morning or early evening shift

Qualifications: (including specific Education and License requirements)

Associate degree or equivalent in technology related field

2-3 years of successful experience in technology support and/or customer service

A+ and/or Network + preferred, or equivalent work experience

Ability to work under pressure in managing and resolving multiple requests from users

Familiarity with Windows XP and Windows 7

General understanding of Office 2003, Office 2007

Familiarity with Active Directory

Good computer troubleshooting skills

Basic understanding of computer networking concepts, TCP/IP, network printing

Familiar and comfortable with installation of computer software/hardware and/or related peripheral devices

Excellent customer service skills

Communicate professionally and clearly via telephone, email and in person

Must be able to work under pressure

Must be able to work without supervision

Ability to travel away overnight to branch locations

Must have reliable personal transportation to travel to branches